Brexa Game Studios - Hosting and We making Games Coming soon: FiveM Servers and more

Privacy Policy

Last Updated: 2025

Brexa Game Studios is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

By using our website (https://brexagamestudios.com/) or creating an account, you agree to the terms of this Privacy Policy.

1. Who We Are

Brexa Game Studios
🌐 https://brexagamestudios.com/
📧 contact@brexagamestudios.com

Brexa Game Studios is the Data Controller responsible for processing your personal data as described in this policy.

2. Personal Data We Collect

We only collect data that is necessary to deliver and improve our services.

2.1 Data You Provide to Us

  • Full name

  • Email address

  • Billing address (if required for invoices)

  • Payment information (processed securely through third-party processors; we do NOT store full payment details)

  • Account login details

  • Communication via tickets, forms, or email

  • Service configuration data (server names, settings, etc.)

2.2 Data Collected Automatically

When you use our website or hosting services, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Time and date of access

  • Usage logs (server activity logs, error logs)

  • Game server performance data (resource usage, crashes, etc.)

  • Security logs (for anti-DDoS and protection)

2.3 Data Received from Third Parties

We may receive necessary data from:

  • Payment processors (e.g., fraud status, transaction confirmation)

  • Anti-DDoS/security services

  • Analytics tools

  • Email delivery systems

These third parties act in accordance with GDPR and process data only on our behalf.

3. Why We Process Your Personal Data

We process your data for the following purposes:

3.1 To Provide Our Services

  • Creating and managing your account

  • Activating and managing game servers

  • Sending service notifications and invoices

  • Technical support assistance

3.2 For Security and Abuse Prevention

  • Detecting and preventing fraud, abuse, or DDoS attacks

  • Protecting and monitoring server performance

  • Enforcing our Terms of Service

3.3 For Legal Obligations

  • Tax and financial administration

  • Compliance with GDPR requirements

  • Mandatory retention of invoices and transactional records

3.4 For Service Improvement

  • Internal analytics

  • Optimizing performance

  • Improving customer experience

3.5 Optional Marketing

  • Email newsletters

  • Updates, promotions, or upcoming features

You may unsubscribe from marketing at any time.

4. Legal Basis for Processing (GDPR Article 6)

We process your data based on:

  • Contractual necessity – to deliver the services you requested

  • Legal obligations – financial and administrative requirements

  • Legitimate interests – service improvement, security, anti-abuse

  • Consent – for optional marketing or non-essential cookies

5. How Long We Store Your Data

We retain personal data only as long as necessary:

  • Account & billing data: 7 years (legal requirement)

  • Server logs: up to 12 months

  • Support tickets: up to 2 years

  • Backups: deleted automatically according to your hosting plan

  • Marketing lists: until you unsubscribe

After retention periods expire, data is deleted or anonymized.

6. Data Sharing & Third Parties

We never sell your personal data.

Data is only shared when necessary:

6.1 Data Processors (Third Parties)

We work with trusted partners such as:

  • Payment processors (e.g., Stripe, Mollie, PayPal)

  • Data centers and hosting providers

  • Security and DDoS protection services

  • Email delivery systems

  • Backup services

  • Analytics providers

All partners work under strict Data Processing Agreements (DPAs) and comply with GDPR.

6.2 Legal Requirements

We may share data with law enforcement only if required by law.

7. Cookies & Tracking

Our website uses:

  • Essential cookies (required for login, checkout, account functions)

  • Analytical cookies (optional, for improving performance)

We do NOT use tracking or advertising cookies without explicit consent.

You can control cookie preferences in your browser or cookie banner.

8. How We Protect Your Data

We use strong technical and organizational measures:

  • SSL encryption

  • Firewall and DDoS protection

  • Secure EU-based data centers

  • Encrypted backups

  • Strict access controls

  • Continuous monitoring of systems

We follow GDPR’s principles of integrity, confidentiality, and data minimization.

9. Your Rights Under GDPR

You have the following rights:

9.1 Right to Access

Request a copy of the personal data we store.

9.2 Right to Rectification

Correct inaccurate or outdated information.

9.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your data where legally possible.

9.4 Right to Restrict Processing

Temporarily limit how your data is used.

9.5 Right to Data Portability

Receive your data in a machine-readable format.

9.6 Right to Object

Object to data processing based on legitimate interests or marketing.

9.7 Right to Withdraw Consent

Withdraw marketing or analytics consent at any time.

9.8 Right to File a Complaint

You may contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

10. Data Storage Outside the EU

We store data only in the EU, unless otherwise specified.

If data is processed outside the EU:

  • Standard Contractual Clauses (SCCs)

  • GDPR-certified partners

  • Additional security measures

will be used to ensure full GDPR compliance.

11. Changes to This Privacy Policy

We may update this Privacy Policy when necessary.
Significant changes will be announced via email or client dashboard.

12. Contact Information

For privacy-related questions, data requests, or GDPR inquiries:

📧 contact@brexagamestudios.com
🌐 https://brexagamestudios.com/
📨 Support via the client area